Scope and contact
This policy applies to purchases accepted under the report program. Contact LA Jobe & Company, Inc., doing business as Audit Consulting Services or ACS Group, at soc1@audit-consulting.com or 2100 Valley View Ln, Suite 303, Dallas, TX 75234.
Include your organization, report name, date, payment reference and a description of the problem. Do not email card numbers, passwords or recovery codes. We aim to acknowledge requests within two business days during weekday 9 a.m.–5 p.m. Central support hours, excluding U.S. federal holidays.
Processing failures
If a confirmed service failure prevents a paid report from producing usable output, we will investigate and offer a retry of the same report without another charge. If the failure remains unresolved five business days after you notify us, we will offer a full refund to the original payment method.
If an unsupported or unusable file prevents processing, we will explain the issue and agree an appropriate retry, replacement or refund. A confirmed technical failure without completed output restores the reserved credit. Do not buy additional credits solely to resolve a failed run.
If a restored credit is not reflected in the balance or execution is uncertain, contact support. A completed output with a disputed interpretation is handled as an output-quality issue rather than automatically treated as a failed run.
Output defects and duplicate charges
Please report material processing defects within seven calendar days of receiving output, identifying the relevant page or section and the problem. We will investigate, offer correction or reprocessing, and provide a full refund if a material service defect cannot be remedied. The request window does not remove mandatory rights. Human review, normal edits and professional judgment remain part of the customer's work.
We will investigate and refund a verified unintended duplicate charge for the same intended purchase. Change-of-mind requests after usable output is supplied are considered individually; no automatic change-of-mind refund is promised.
Refund timing and access
Approved service-failure remedies initially use full refunds. We will submit an approved refund within five business days and provide its status. The payment method and financial institution determine when funds appear; we cannot guarantee the posting date.
Refunded or disputed credit purchases suspend further uploads pending support review; existing completed cases remain accessible under ordinary permissions and retention rules. Refunds do not erase source evidence, financial records or downloaded copies. Restoration of upload eligibility requires support review.